[Background: Last week, I spent 19 hours over five days dealing with the tech support call center from my Internet Service Provider (ISP) – all because I installed their software “security program” from one of their email offers, which mucked up my computer, making it completely inoperable.

Below is the actual enthusiastic letter of appreciation I sent to my ISP. Because I don’t wish to embarrass my ISP by name, I have chosen to alter the company’s actual name to protect its identity.

Everything written below is the 100% truth of my actual nightmare experience. Well, perhaps 90%. – tej]

Dear KOMKAST,

Can I just say, I AM YOUR BIGGEST FAN! Your commitment to keeping your customers satisfied has never been more on display than over the past five days. In that time I’ve gotten to know  many of your tech support team members so well, they almost feel like family to me now. I am writing to tell you how grateful I am for everything that you have done to restore my faith in large bureaucratic, monopolistic utility companies for which their customers are merely numbers on an income statement spreadsheet.

My original  plan for last Saturday had been to go on a nice long day hike with my family. Little did I know that at precisely 9:07am that morning KOMKAST was going to radically change my agenda for the next five days. What an educational experience it was. Can I share it with you?

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